Return Policy

### **Sally Sue’s Coffee Return Policy**

At Sally Sue’s Coffee, located at 922 South Boyle Ave, St. Louis, MO 63110, we are dedicated to providing premium coffee to our customers. Due to the perishable nature of coffee, our return policy is limited to ensure product quality and fairness.

**Eligible Returns**:
- We accept returns only for **defective or damaged products**, including:
 - Coffee received with compromised packaging (e.g., torn bags, broken seals).
 - Coffee that is contaminated, spoiled, or unfit for consumption due to a manufacturing defect.
 - Incorrect items shipped (e.g., wrong roast, flavor, or size).

**Non-Eligible Returns**:
- Returns are **not accepted** for reasons such as:
 - Disliking the taste, flavor profile, or roast level.
 - Changing your mind after purchase.
 - Improper storage or handling after delivery (e.g., exposure to moisture or heat).
 - Opened or used products, unless defective.

**Return Process**:
1. **Contact Us**: Within **7 days of delivery**, email our customer support team at admin@sally-sues.com or call (314) 534-6666 with your order number, a description of the defect, and photos of the product/packaging.
2. **Approval**: We’ll review your request and, if approved, provide a prepaid return shipping label.
3. **Return Shipment**: Package the defective product securely and ship it back within **14 days** of approval.
4. **Resolution**: Upon receiving and inspecting the return, we will issue a **replacement** or **full refund** to your original payment method, at our discretion.

**Conditions**:
- Products must be unopened (except to identify a defect) and in original packaging.
- Returns without prior approval will not be accepted.
- Shipping costs for non-defective returns are the customer’s responsibility.

**Questions?**
Have concerns about your order? Reach out to us at admin@sally-sues.com or (314) 534-6666, or visit us at 922 South Boyle Ave, St. Louis, MO 63110. We’re here to make your Sally Sue’s Coffee experience outstanding!

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### **Key Features**
- **Updated Contact Info**: Incorporates the real phone number **(314) 534-6666** and the specified email **admin@sally-sues.com**.
- **Brand-Specific**: Includes **Sally Sue’s Coffee** and the address (922 South Boyle Ave, St. Louis, MO 63110) for authenticity.
- **Defect-Only Returns**: Restricts returns to damaged, defective, or incorrect items, preventing returns for subjective reasons like taste.
- **Clear Process**: Maintains a 7-day reporting window and 14-day return period, with a professional and approachable tone.

(email: admin@sally-sues.com, phone: (314) 534-6666).

- The policy aligns with general U.S. consumer laws. Missouri’s online sales regulations may require clear return policy disclosures;.